Turn Around Time and Shipping
Our turnaround time for products are stated individually for each item. We have custom items and in stock items that take anywhere from three days to two weeks for delivery.
We are open Monday - Friday with the exception of most holidays. Take holidays and weekends into account when estimating your delivery date.
All of our items are custom made, with the exception of various gift items we offer. We stock a very limited supply of apparel and accessories which allows us to offer a wide range of size and color options. This means at times we have to order your apparel after the order is placed. It can take up to 5-7 days for blank apparel to get to us. Please be sure the 1-2 week turnaround time is going to work for you before placing your order.
We are open Monday - Friday with the exception of most holidays. Take holidays and weekends into account when estimating your delivery date.
All of our items are custom made, with the exception of various gift items we offer. We stock a very limited supply of apparel and accessories which allows us to offer a wide range of size and color options. This means at times we have to order your apparel after the order is placed. It can take up to 5-7 days for blank apparel to get to us. Please be sure the 1-2 week turnaround time is going to work for you before placing your order.
Large Freight Purchase
Standard Truck Delivery:
The trucking company's delivery obligation is to bring the shipment to the address of record curbside only. Items will be unloaded by the driver to the driveway of your home or entryway of your apartment building. Items difficult to move from the truck to your driveway or entryway may require your assistance. Any service beyond this, such as offloading the boxes or bringing it to your door or lobby, may entail additional charges you will need to pre-arrange.
Once your order has shipped the freight company will call you to schedule your delivery. Truck deliveries are made Monday through Friday between 8:00 AM and 5:00 PM and someone must be present to take delivery.
Please be sure to inspect the merchandise upon receipt and note any damage with the driver before he leaves your home. If damage is noted, please retain the original packaging for return.
You are responsible for all measurements of doors, elevators, and stairways. Delivery fees, both ways are non-refundable should merchandise not fit.
The trucking company's delivery obligation is to bring the shipment to the address of record curbside only. Items will be unloaded by the driver to the driveway of your home or entryway of your apartment building. Items difficult to move from the truck to your driveway or entryway may require your assistance. Any service beyond this, such as offloading the boxes or bringing it to your door or lobby, may entail additional charges you will need to pre-arrange.
Once your order has shipped the freight company will call you to schedule your delivery. Truck deliveries are made Monday through Friday between 8:00 AM and 5:00 PM and someone must be present to take delivery.
Please be sure to inspect the merchandise upon receipt and note any damage with the driver before he leaves your home. If damage is noted, please retain the original packaging for return.
You are responsible for all measurements of doors, elevators, and stairways. Delivery fees, both ways are non-refundable should merchandise not fit.
Returns
Your satisfaction is very important to us. If you are unhappy with an item, please send an e-mail to admin@shopthebluehydrangea.com within 24 hours of your package receipt. If a product must be returned, we are not responsible for return shipping fees. We will issue you a refund/credit for the product price after the item has been returned in its original condition. Again, shipping fees originally paid are nonrefundable. Returns must be received within 15 days of original purchase date.
Custom/personalized orders are not refundable.
Custom/personalized orders are not refundable.
Returns
Contact us at admin@shopthebluehydrangea.com.